What clothing sizes are accepted?
The Friendship Closet accepts boys and girls sizes newborn to 14 years, and maternity sizes extra small to extra large.

Do I have to use metal (wire) hangers?  Do you have extra hangers?  Where do I get hangers? 
We strongly encourage the use of wire or very thin plastic hangers.  Many plastic hangers, especially the children's hangers, are thick and make the racks crowded.  Also, clothes fall off plastic hangers more often than wire hangers.  No, The Friendship Closet does not have extra hangers.  Most local dry cleaners will give you metal hangers for free or for a very small price.

Why do clothing items labeled with a size range hang with the larger size in the range?
In almost all cases, if you hold, for example, a "12-18 month" item up to an item with a single size on the label (often department store brands), you will find that its dimensions compare more closely with the 18-month item, not the 12-month item.  We do our best to get all the items that will actually fit a specific size into the same section.

Do sleepers or onesies count towards the 12 piece limit for 0-6 months sizes?
Sleepers and onesies DO count toward the limit if they are on hangers, but not if they are in Ziploc bags.  The purpose of the 12 piece limit is to keep the racks from being overcrowded as we receive an enormous number of these sizes in perfect condition.  We have marked bins for sleepers and onesies that are in Ziploc bags.

How do I tag small items?
Put small items in Ziploc bags and use clear packing tape to attach the tag to the bag.

Are all items half-price on Saturday?  
No, not all items are discounted on Saturday. The consignors indicate which items will be discounted at the half-price sale on Saturday by the color ink they use on the tags (see next question). 

How do I tag my item so that it does not sell for half-price?
Fill out the price in red ink.  It does not matter what color ink the rest of the tag is.  Only the color ink of the price is significant.  Prices printed/written in any color other than red will indicate half-price on Saturday. 

I do not have a laser printer.  How can I print my tags?
You can put your tag file onto a CD or a Flash drive and take it to an office store where they can print copies for you. You may be able to email the file to the store (check their website).  On 1/26/10 a consignor shared this experience with Office Max in Apex:  "They can print the consignor tags directly from the website (no need to e-mail it or bring it on disc/flash drive) onto card stock for only $0.16 a page."  It is very important that you use a laser printer when printing your bar coded tags. Other types of printers often make the bar codes unreadable by the scanners. It is also important that you NOT "bold" your tags before you print them.  That can also make your tags unreadable.  Unreadable tags slow our check-out and make it difficult to keep track of your proceeds.

How much will I earn from the sale?  When will I receive payment?
Consignors earn 70% of the sale price of the items, minus a $5 consignor fee to help cover advertising and supplies. We will hand out checks to consignors at pick-up on Saturday.

What if I can’t drop off my items on Friday?
You will need to send someone to drop off your items for you during the drop-off hours.  That person, like all consignors, will be responsible for signing in at the front table, putting your items out onto the sale floor, and placing your numbered bin(s) in the appropriate place (as directed by a volunteer).  We regret that we are unable to have additional drop-off hours but we are limited by when we can have the space at our church and circle volunteers to help, and so we must use Thursday night and early Friday morning for set-up.

What if I can't pick up my unsold items on Saturday?
You will need to send someone to pick up for you during the pick-up hour. That person, like all consignors, will be responsible for signing in at the front table, picking up your unsold items (as directed by a volunteer), and picking up your check.  Consignors must email friendshipcloset@gmail.com or casey@friendshipcloset.com before the sale begins if you will be sending someone in your place for pick up so we will know this person has your permission to take your unsold items and check.  The Friendship Closet must vacate quickly following pick up and therefore items not picked up on time become the property of The Friendship Closet. 

If I mark all my items "D" for donate, do I still have to come to pick-up on Saturday (and do I still need to leave a numbered bin at drop-off)? 
No, you do not have to come to pick-up nor do you have to leave us a bin at drop-off.  If you do not have any unsold items and do not come to pick-up, we will mail your check to you the following week.  We would appreciate it if you would leave us a self-addressed, stamped envelope at drop-off when you sign in if this what you plan to do.

When I look at my tag file, the bar codes in the left column appear different from those in the right column. Is that supposed to happen?
For some reason, the resolution on some computer screens causes the bar codes to appear this way.  Do not fear!  When you print them, they will be fine. 

If I have consigned with The Friendship Closet before, do I need to register again?
Yes, we do require that you complete the online registration form for each sale. Unless you request otherwise, you will be assigned the same consignor number as you had before.

What methods of payment are accepted?
The Friendship Closet accepts cash and personal checks ONLY. Please bring proper identification for checks.

What if I don’t like my purchases when I get home?  Are returns or exchanges allowed?  What if I later realize that an item was recalled?
All sales are final.  We do not accept returns or exchanges so please consider your purchases carefully.  We will have the CPSC website available at the sale next to the front table so that shoppers may check potential purchases for recalls.  Please see our Safety page for more information regarding recalls.

Why do you have your sale so early (i.e., Spring/Summer sale in February)?
We realize it can be hard to shop ahead of time for growing children.  However, we have found that we get the best shopper turnout for sales held early in the consignment sale cycle.  We schedule our sales around other major area sales as much as possible but sometimes are limited to when the space (our church's CLC) is available.  We are grateful to Apex UMC for allowing us to use this space - one of the reasons we are able to keep our consignor fee so low.